Good advice must be prompt. Not expensive.

Altendorf's service department is a team of 15 skilled employees who are committed to advising and looking after our customers. Roughly 90% of the enquiries are dealt with successfully when the first phone call is received. Each machine part is stored electronically under the machine number and can be retrieved in a flash so, if you need to ask us something about an older machine that you have, please make sure you can tell us your machine number. This makes sure that we can help you faster.

The Altendorf Service Hotline:0571 9550-222

If we need a little more time to answer your query, then we'll phone you back ­– so you needn't run up an expensive phone bill. And if our telephone advisors can't help for any reason, they will pass your call on to one of our field service engineers on their mobile phone so they can drop by to help you.

Altendorf preventive maintenance.

Prevention is better than cure, which is why Altendorf offers a preventive maintenance programme for hardworking machines with which the basic settings and machine functions are checked on site. At any rate it is worth having your machine inspected at regular intervals by our experts. They will thoroughly check and maintain all major functions. And if you really can't bear to part with your tried-and-trusted Altendorf, then you can always have it overhauled at our factory. Your Altendorf will then be fit to resume work in the reliable way that you are used to.

Ask about our servicing and maintenance rates: +49 571 9550 222

Speedy spare parts service.

Every day that a machine is idle costs money so it is all the more important for spare parts to arrive where they are needed as soon as possible. We and our sales partners therefore keep most parts in stock, where they are available immediately and will be delivered to your premises the next day in most cases.

Of course, if one or our mobile service engineers is needed to install a spare part, then he will bring it along with him.In this case too, we'll make sure that our engineer is with you as soon as possible in order to avoid a drama turning into a crisis.

Altendorf spare parts hotline: 0571 9550 222

If you would like to contact our advisers directly, you are welcome to get in touch by telephone or e-mail.

Siegfried von Behren

Siegfried von Behren
Mechanics, Electronics, Electricals Tel. No.: 0571 9550-138
E-mail: s.vonbehren@altendorf.de

José Antonio Cano

José Antonio Cano
Mechanics, Electronics, Electricals Tel. No.: 0571 9550-143
E-mail: a.cano@altendorf.de

Björn Könemann

Björn Könemann
Mechanics, Electronics, Electricals Tel. No.: 0571 9550-148
E-mail: b.koenemann@altendorf.de

Peter Rodenbeck

Peter Rodenbeck
Service technician Tel. No.: 0571 9550-222
E-mail: service@altendorf.de

Olaf Rybak

Olaf Rybak
Service technician Tel. No.: 0571 9550-222
E-mail: service@altendorf.de

Jean Zins

Jean Zins
Service technician Tel. No.: 0571 9550-222
E-mail: service@altendorf.de

Juliette Bodarwé-Fiestelmann

Juliette Bodarwé-Fiestelmann
Administration Tel. No.: 0571 9550-137
E-mail: j.fiestelmann@altendorf.de

Mitja Kedziora

Mitja Kedziora
Administration Tel. No.: 0571 9550-141
E-mail: m.kedziora@altendorf.de

Christina Müller

Christina Müller
Administration Tel. No.: 0571 9550-144
E-mail: c.mueller@altendorf.de